Your customer experience should be consistent and exceed customer expectations.
If there is one thing to be good at its customer service
How you handle customer service and the customer experience in this disruptive, digital era is important to retaining customers and attracting new ones. Increasingly, customer service is now wide-ranging, which makes it more difficult and more important to be good at it.
How do you build a profitable and sustainable organisation that works well all day, every day? Think of simple words to enable the non-technical person to help create a successful interaction with customers. Everything is easier when positive energy is created.
People who have never met you, need to feel that there is something about you that they know and like. You have to do something that separates you from the other thousand competitors out there. You have to build a different and exciting bridge to people.
Giraffes really stand out in a crowd. At the zoo or in their natural habitat, they tower above other beasts, making them easily noticed.
The questions we hear often. “How can I let customers know what I’m like”? “How will customers know that I’m more that just ‘another’ business”?
Focus the words you use on customer benefits and you will exceed their expectations.
Choose the words you use carefully
Put the words you use in good customer service into action with everything you do and say. Sincerely proving you care about your customers leads to building advocates for your business and repeat sales.
In your conversations with customers, in any situation, there are certain captivating words that customers want to hear when they are trying to do business with you and your organisation. Improve your customer service by making the words you use part of your competitive advantage.
- “How can I help”?
- “I can solve that problem”.
- “I don’t know, but I’ll find out”.
- “I will take responsibility”.
- “I will keep you updated”.
- “These are the benefits you will receive”
- “It will be exactly what you ordered”.
- “I will ensure that we deliver on time”.
- “The job will be complete, there will be no extra costs”.
- “I appreciate your business”.
- “Thank you”
Using the words may seem simple enough, but unfortunately, most businesses still think in terms of their own wants and needs, not the customers. This can give you a great advantage and is an inexpensive way of differentiating your business.
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Sometimes a simple “thank you” is all that is necessary to retain customers.
A wheelbarrow stands still until somebody pushes it, and so does a customer until the right words are used.
People like to have a feeling of belonging, they like socialising and they like to be free to choose their activities. This creates a pressing need to encourage new conversations with customers and choosing the right words.