Have you written down your best practices?

Best practices ensure that every link in the chain is strong and will take the strain.


Every business should have its own Best Practices

Each business’s best practices will be looked at differently according to the wants and needs of the business. Research has determined that those who follow ‘best practices’, have a greater probability of realising significant benefits in being able to achieve their aspirations.

Best practices are not just about the actual document. Best practices also deal with the process of developing the various processes and practices.

The components of the best practices plan along with the systems and processes used should help with implementation. Best practices documents should help you to just look at the document and understand if it’s a workable practice or not.

The planning of best practices is a busy and often stressful time, culminating in the production of the documentation, ready for action. For many, this represents the biggest project management assignment they have ever undertaken, drawing on the combined skills from across the business.

During the process, you will come across the ‘sacred cows’, the practices that have been used successfully for years. These will be the hard ones to update.


“Many know the clarity and efficiency that good best practices can bring to a business. But few will spend the necessary time and resources creating the documents and then implement them”.  Peter Sergeant


Many now use an experienced facilitator to guide the process, bring new information and knowledge to the table and provide objectivity and perspective. This is an investment well worth exploring. It should not be regarded as a cost.

Evaluation and testing should aim to explore what could be improved in terms of ‘Good Practices’ for the future you want to achieve. The best place to start is with the practices that will have the biggest impact on the performance of the business.

Have you ever looked in the mirror and thought, “I was meant for more”. If you are like many people, you had big dreams, desires, and aspirations for your organisation. Unfortunately, and most likely it has been a lack of good practices that has held you back. Life moved in the way and those best practices aspirations simply faded.

A best practice process must demonstrate a useful purpose by solving the customers and organisation’s problems, frustrations and deliver real value that exceeds the money and time invested.

Inputs to your best practices should start at the idea stage, through raw materials, suppliers, logistics, production, staffing, systems, outsourcing, and go right through to the training and the customers after sales service delivery, warranties and guarantees.


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Personal Experience:

The thing I like most about Best Practice is that it stops me reinventing the wheel. Perhaps the most important best practice I have experienced for smaller enterprises is the simple ‘Checklist’. Checklists can remove many frustrations with best practices.

Over the years I have created many checklists that greatly improves processes, saved time and money and always gave me and others a starting point. When you use a checklist it becomes easier to make adjustments to the processes you use.




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