Much like the never-ending debate of what came first, the chicken or the egg.
The chicken or the egg
Regardless of which comes first, if profits are low and you have an unmotivated staff, there are adaptable practices to turn a half-hearted team into one that’s resilient and devoted. It’s as easy as celebrating and investing in your employees. Many still question if the workplace culture creates the organisation, or if the organisation creates the culture.
Here are a few things that can easily be adapted to turn a stale organisation into a dynamic, motivated group of people who can achieve anything they put their mind to:
Put fun into people’s lives. It’s about playing, having fun, enjoying yourself. Attempting to squash the fun will quickly lead to an ineffective culture. Playfulness is an ideal opportunity to boost morale.
Limiting people’s ability to watch or discuss an important event is a reason for people to become disheartened and leave. The more a person is told they can’t do something, the more they want to. What are some of the ways you can make people’s work environment fun? So much so that they can’t wait to come to work each day.
Choose your Attitude. It’s about accepting full responsibility for all the choices you make. How important is an attitude in your relationships? Do you really have control over your attitude? What evidence do we have that we can choose our own attitude?
You can choose to be happy or sad, it’s your choice and it will make a difference to those around you. Describe someone you know who demonstrates that they control their attitude and then look at the outcomes and performance they achieve,?
Involve staff in important decisions. Employees want to know that their thoughts and opinions matter. They want to know that they are more than just a number. Involving staff in important decisions demonstrates that you value their opinion. This can be done in a variety of ways. Implement a staff council, meet one-on-one with team members or bring lower level employees into management meetings.
“The more people rationalise cheating, the more it becomes a culture of dishonesty. And that can become a vicious, downward cycle. Because suddenly, if everyone else is cheating, you feel a need to cheat, too”. Stephen Covey
Inspire Creativity and innovation. Put people who don’t usually socialise together into teams to work on problems and frustrations. Creativity requires the constant generation of opportunities and ideas, more commonly known as ‘mashups’, where people combine those ideas into the new and exciting possibilities to achieve better outcomes.
There are many benefits associated with a creative, playful work environment, that people want to be a part of and become involved. Can you remember a time where you were having so much fun you lost track of time because you were so excited about creating something new?
Make Their Day. It’s about doing something special for your customers and teammates. Invest in them as most people want to continue to develop their skills while learning new ones. Offering training sessions and attending webinars and conferences will feed their desire to learn while enhancing their skill sets.
Think of a time when someone told you that you made a difference to them, that you made their day. What was the situation and how did you feel? How might you make your customer’s day? How might you make your team mate or employer’s day?
Be There. It’s about being totally focused on the person or task at hand. Schedule quality time with all stakeholders by setting aside time to regularly meet in order to discuss what motivates them.
For some, it’s face-to-face time, for others its recognition. In order to retain good people and build a good morale, it’s essential to know what keeps people happy and motivated.
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I believe creating an effective workplace culture is absolutely fundamental to running a profitable and sustainable organisation. If you don’t believe me then try visiting a few businesses that are not going too well and observe the people.
Have you ever gone into a business and had the service person dealing with you while making a phone call or talking to another staff member?
What impact did that have on you? Have you ever taken a phone call in the middle of a conversation with someone else? How did you think they felt?
What are some things you can do to be sure you are creating an effective workplace culture?